Shipping Policy

Thank you for visiting and shopping at Lilac & Co. Following are the terms and conditions that constitute our Shipping Policy.

Domestic/International Shipping Policy:

Shipment processing time

All orders are processed within 2-5 business days. Orders may not be shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. If you are eligible for free shipping, this will automatically be displayed at checkout.

 

* Overnight delivery is unavailable as our suppliers are not always based in the same country you may be ordering a product from.

 

Delivery delays can occasionally occur.

 

Shipment to P.O. boxes or APO/FPO addresses

Unfortunately the use of P.O. boxes may not be avaliable for some items. This is a supplier request, so it is always preferred that an actual home or business address is used.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s) if available from the supplier. The tracking number will be active within 24 hours.

 Customs, Duties and Taxes

Lucky brands is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

Lucky brands is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim before contacting our customer service team.

 

Please save all packaging materials and damaged goods before filing a claim.